Frequently Asked Questions

Scrunchies

How do I care for my scrunchie?

Spot clean gently if needed. Avoid soaking, harsh scrubbing or tumble drying to help keep the fabric looking lovely.

Will the colour look exactly the same as it does on my screen?

Product photos are kept as true to life as possible, although colours can appear slightly different depending on your screen settings and lighting.

Which scrunchie should I choose?

Start with the print or fabric that makes you immediately think, “Yep, that one.” Product details will help with fabric and finish, and you can always send a message if you’re stuck between favourites.

Keyrings and resin pieces

How should I care for them?

Treat them kindly, avoid prolonged water exposure and excessive heat, and try not to drop resin pieces onto hard surfaces. They’re useful little accessories, not stunt performers.

Can I request something custom?

Custom availability can vary. Send a message through the Contact page with what you have in mind and I’ll let you know what’s possible.

Orders and products

Will sold-out products return?

Some favourites may return, while limited fabrics and designs may disappear once they’re gone. Following Held Together Creations on social media is the easiest way to catch restocks and new releases.

I need help with an order. What should I include?

Use the Contact page and include your order number plus a quick explanation of what you need help with. That makes it much easier to get things sorted without unnecessary detective work.